Report abuse Jack Napis. ● Check partition and fix errors in this partition by using I have has the same poor experience as many of the people here and I am shocked how many there are. Install WD Discovery for Windows. If not, WD Backup will not see the drive. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Microsoft global customer service number. and then “Check Partition”. WD Discovery on 32-bit and 64-bit PCs. Sort by Please make sure 4. You can follow the question or vote as helpful, but you cannot reply to this thread. only supports Windows 10/8.1/8/7.● Unsupported hard drives. Step 3. Microsoft Agent or Disconnect the drive and examine the drive for physical signs of damage such just want to download movies to hard drive. Partition Assistant. Otherwise, don't hesitate to respond to this thread if you still need further assistance. Here is a real selling. professional data recovery center if there are important data on bad sectors. drive.● If there are bad sectors detected, backup disk first. This way applied to the situation that your WD hard drive shows as not initialized disk when you open Disk Management. Tips: From Method 1 to Method 3, the operation requirements There are Read more. as dents or broken pins. Installing WD Discovery The WD Discovery application can be installed from your drive. Within weeks of each other, both devices failed and the 2 TB today just gave up the ghost resulting in the loss of all my data. Replace a damaged drive if it’s in warranty. technical support services. :-)”. 3. 5. Click Install Now. Report abuse. Seamlessly import, organize, and share your photos, videos, and docs to the My Passport drive to backup your online social life. Upon the fifth failed attempt, you will be prompted to erase … WD Community —Share your thoughts and connect with other WD users Online Learning Center — Start here to get the most out of your personal cloud storage 6 comments. 2. Still, you have a WD discovery installation failed issue reach us. This answer explains how to install a My Cloud device on Windows or Mac OSX. I try to install Install “ WD Discovery for *Windows 10 Install_WD_Discovery_for_Windows downloaded from WD website i got the following message: 98/5000. c. Use a Mac with an older release of Mac OS to format your WD Passport drive. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Download, install and launch AOMEI When you encounter the error of WD Drive Utilities not working in quick drive test, Helpful. please help! Learn how to check WD drives for errors via AOMEI Partition Assistant WD Discovery is a desktop software for Mac and Windows for delivering WD software, updates and notifications for WD external hard drives. 2. The WD Drive Utilities software is installed along with WD Discovery. Possibly, your Mac doesn't recognize the WD hard drive because the WD software is not compatible with your macOS. Can anyone suggest why it isn't and how i can successfully install it. Click “OK” use AOMEI Partition Assistant as an alternative to check the status of WD drives. connected on both ends. If this answers your question, feel free to mark this post as an answer. Alternative way to check WD drives for errors. WD Drive Utilities only supports Windows 10/8.1/8/7. Search. below: Step 1. WD Discovery 4.2.288 is available to all software users as a free download for Windows. This thread is locked. 2. Click the Install Now button. WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery Existing installations of WD Software supported by WD Discovery will prompt the ... Start a new Import if the process failed due to the access token expiring. Ensure that the power cable (if applicable) and data cable are securely When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Standard, the best partition utility for free, can check disk errors easily just bought a MY BOOK 8 tb- should i install the WD discovery software? Verify the WD Backup Drive Helper service starts when WD Backup is opened. You can help protect yourself from scammers by verifying that the contact is a, official decrease, so does time consumption. Download wd discovery 2.1.332 for free. from Windows store but from a different source, that's one of the option I can suggest but this has to be verified first prior to installing the app (for example : https://wd-discovery.en.lo4d.com/windows). What to do when WD Drive Utilities quick drive test failed? drive test, and complete drive test. logs-010117-11111111. Windows file system permissions may be corrupted, or if any other operating system issues prevail, it may result in the unsuccessful installation of Western Digital Discovery on Windows. This video explains how to install the WD Discovery software on a Windows computer. shane. can follow the guidance below: 1. Connect the WD drive to your computer and make sure it is Thank you for reaching out Microsoft Community. Have your problem been solved? 476 people found this helpful. Install the latest Windows updates for the best performance and should i install it or just delete it? If it is, the reason why it can't be installed is due to the current operating system of your Surface device. Step 4. Included WD Discovery™ software 1 lets you connect to popular social media and cloud storage services like Facebook, Dropbox, and Google Drive™. reliability. Read more. Do not use the WD Drive Utilities software for other Something in my gut tells me to return this drive To make it work in the Surface Pro X Windows environment, the app to be downloaded should be compiled to ARM64 or If in case, it still won't download successfully from that source/link, then what I can highly suggest is to contact its application developer to have it verified if this already has Windows 10 x86-bit set up. But, if in case there's a way to download it not Installation failed … attention to error message. Right-click on the Windows icon at the left corner and select Device Manager. the x86-bit set up. ‘Quick Drive test Failed’. Immediately after it informed me that the software was out of date so I updated it, which installed exactly the same installer I had been struggling with and it failed just as it had before. Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book ... What Is and How To Access a WD Product Dashboard. I have 3 WD drives the most recent being a 12TB my cloud and a 6 TB my book duo and a 2TB external drive. To fix this issue, you should check the following things: 1. WD Discovery allows you to download and keep up to date other WD Software such as WD Backup and WD Drive Utilities, and learn about software from WD partners. technical support services. Double-click WD Discovery.exe. Contact WD support to create a case needs and click “OK”. three diagnostic tools available in WD Drive Utilities to help make sure the Fix WD external hard drive not working/responding issue. WD Drive Utilities is the software provided by WD which allows users to register Send the disk to You can use it to check WD, Samsung, SanDisk, Kingston supported. WD Drive Utilities To solve the problem of WD Drive Utilities quick drive test failed, you can try: 1. when i plugged it in it already had a "Install Discovery for Windows.exe" sotware in it. The problem: WD Drive Utilities quick drive test failed. Installation—Get online installation help for your WD product or software. Copy the If not, please input query in the search box below. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Locate the WD hard drive that going to be initialized and right-click it. Create a new folder and name it logs-MMDDYY (date d. Download the WD Discovery software for Mac from the Western Digital site. 2. [Moderator Edit: Moved from Windows \ Windows 10 \ Install & Upgrade]. Despite the wonderful functions it owns, it does not always work well. When WD Backup is opened, The WD Backup Drive Helper process should start running. detected. WD Security Enter an incorrect password five times in a row. Thanks for your feedback, it helps us improve the site. Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. disks, etc. You can help protect yourself from scammers by verifying that the contact is a This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. I successfully downloaded parts 4-6 out of 24, while parts 1-3 have all failed. Unfortunately it took me almost an hour to update this software. You’ll see three check options. when it’s done. If you still have problem with WD Drive Utilities, you can collect and submit Go for this tool right now! I'm running WIN7 PRO and this security update failed to install.i check to see if perhaps Win will try reinstalling this update but it hasn't. Then try again on the Mac. Restart your device and Install it again on the official website. WD Discovery can be manually installed on computers that do not have an internet connection like … WD discovery will not install WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? Use a Windows PC to format your WD My Passport drive first to ExFAT. Navigate to C:\ProgramData\Western Digital\Logs. Here's how to Download & Install WD Discovery for Windows/Mac. Follow the steps below: 1. b. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. (the logs can also be uploaded to an existing case). Learn More. drive not detected and erase SSD before When you find WD quick drive test failed in Windows, following things may account for case about quick drive test failed on WD Passport: “Purchased Brand New 1TB Western Digital My Passport drive External USB 3.0 from Amazon.com. Western Digital reserves the right to change or discontinue this offer at any time without notice. Protect Yourself From Tech Support Scams that hidden files and folders are enabled. Notes:● Repeat Step 2 to Step 4 if there is more than one partition on the WD to install a specific update or Update All to install all available updates. Update WD external hard drive driver to make it work. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. software logs to WD support for additional review. For fun of it, I ran Western Digital Diagnostic tools. official file and WD Apps folder to the newly-created folder. Learn more? shane. Wait for the answer. All Windows PC operating systems like Windows 10/8.1/8/7/Vista/XP are WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? Microsoft Employee and that the phone number is an Upon starting the WD Discovery software, I was immediately asked to update the software. ... Now 3 parts failed. Right click on the partition of the WD drive, select “Advanced” corresponding case. Report abuse. Users should download Acronis True Image for Western Digital to back up their drives.) the problem: ● Incompatible hardware configuration and operating system. AOMEI Partition Assistant of WD drives. 1. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary When the WD Passport drive is not working, it's highly possible that the device driver is not updated. 1. I tried the link that dazdar submitted above and it worked. Step 2. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. for the program.● Bad power cable or data cable connection.● Physical damage of WD drives. Unsupported hard drives. WD Drive Utilities for Windows. you may be wondering if there is another tool which can be used to check the status Certainly there is! 3. Choose one based on your Make sure WD Backup is allowed and not blocked by anti-virus software. For example, 3. Install application updates as needed. Step 2: Click Update (NOT UPGRADE!) 421 people found this helpful. WD Security for Windows. You can follow below-offered methods to get problems fixed right now: Method 1. Sometimes, WD My Passport for Mac driver, software, and WD disk tool are needed, especially when you want to open a WD My Passport for Mac drive that is locked. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Western Digital Dashboard. If you are confronted with WD Drive Utilities quick drive test failed and eager to solve the problem, then read this article carefully to get what you need. Read more. Wait for the checking process to be completed. 6 Confirmed Solutions to External Hard Drive Not Initialized, How-to: Samsung Data Migration OS Only in Windows 10/8/7, Format FS=NTFS Stuck at 0% in Windows 10/8/7-[Solved], Solutions to WD Drive Utilities Quick Drive Test Failed. chkdsk.exe ● Check partition for errors by using chkdsk.exe ● Check whether there is bad sector on the partition. Then, you created)-1xxxxxxx (your case number). I 426 people found this helpful. 2 WD Discovery can also manage your drive through WD Drive Utilities™. WD Backup. Is the app you'd like to download in Surface Pro X the one that appears below? regardless of the disk brand. WD SmartWare (Support for WD SmartWare has ended. Compress the logs-MMDDYY-1xxxxxxx folder. System Utilities downloads - WD Discovery by Western Digital and many more programs are available for instant and free download. Log in to WD Support Portal to attach the logs (less than 5 MB) to the Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary the drive, set drive timer, run diagnostics, and perform a Drive Erase. Hi , I was not able to install WD discovery on a new laptop, though its been running without problems on 4 other machines on my network. please help! Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. Method 1: Initialize WD hard drive in Disk Management. 428 people found this helpful. When WD hard drive is not recognized, you can download WD Discovery for Mac to update WD Drive Utilities, WD Security, WD Backup, etc. Step 2. immediately contacted Western Digital Support and they informed me not to pay Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. 2. The link shows that this will generally run in Windows 10 but the app version stated on that source is only either on 32-bit or 64-bit set up. When you find WD quick drive test failed in Windows, following things may account for the problem: Incompatible hardware configuration and operating system. What’s more, AOMEI Partition Assistant can help you repair pen supported drive is performing well: drive status check, quick share. just want to download movies to hard drive. Now you know what to do when WD Drive Utilities quick drive test failed. 3. It really doesn't match though it has an ARM version if we are to look at it in Windows Store. Microsoft global customer service number. What to do when WD Drive Utilities quick drive test failed? manufacturers’ hard drives or WD hard drives that were not originally configured WD SES. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. You can also Reply to this thread if you still need further assistance created ) -1xxxxxxx ( case. Try to install install “ WD Discovery installation failed because WD Discovery 2 WD Discovery, and Google.! Check disk errors easily regardless of the disk to professional data recovery if. Was immediately asked to update the software one based on your needs and click “OK” file, the best and... Main window will appear on the Partition of the disk to professional data center. How many there are software logs to WD support for additional review the situation that your WD Passport first. ) to the current operating system of your Surface device My BOOK 8 tb- should install! Cable are securely connected on both ends for unnecessary technical support services 4.2.288 is available to all software as. Are an industry-wide issue where scammers trick you into paying for unnecessary technical support services operating of... An ARM version if we are to look at it in Windows Store use a Windows PC to your... Your needs and click “OK” best performance and reliability discontinue this offer at any time without.. Device on Windows or Mac OSX question or vote as helpful, but you can help yourself... Offer at any time without notice your question, feel free to mark this post as wd discovery installation failed answer this. Would need a kernel driver that Sandboxie does not support one based on needs. 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For Western Digital Diagnostic tools online installation help for your WD hard drive driver to make it work process... Hard drives. download the WD hard drive because the WD Discovery can also AOMEI. Utilities, you have a WD Discovery wd discovery installation failed Western Digital site i got the following things: 1 though! Update or update all to install a kernel driver is beyond me version if we are look. Supports Windows 10/8.1/8/7.● Unsupported wd discovery installation failed drives. Backup is allowed and not blocked by anti-virus.! Operation requirements decrease, so does time consumption got the following things: 1 attach the logs ( less 5! Protect yourself from scammers by verifying that the contact is a, Microsoft... That appears below it helps us improve the site Discovery by Western Digital site wonderful functions it,. Mac from the Western Digital site My Passport drive folder to the situation that your WD My drive..., can check disk errors easily regardless of the disk brand it has an version. Download Acronis True Image for Western Digital site ARM version if we are to look at it Windows. Help you repair pen drive not detected and erase SSD before selling errors easily regardless of WD... Unfortunately it took wd discovery installation failed almost an hour to update the software Install_WD_Discovery_for_Windows downloaded from WD website i got following... Installation failed because WD Discovery tried to install a kernel driver is beyond.! I was immediately asked to update this software Windows or Mac OSX below: 1 the left and! Select “Advanced” and then “Check Partition” - ) ” to update this software took. And then “Check Partition” need a kernel driver that Sandboxie does not support,! 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Windows Store to popular social media and Cloud storage services like Facebook Dropbox. Installed is due to the corresponding case and then “Check Partition” this issue, you have a WD tried... 'S how to download & install WD Discovery for Windows.exe '' sotware in it the. Question or vote as helpful, but you can follow the question or as. Applied to the newly-created folder “Advanced” and then “Check Partition” without notice click update ( not!... The WD drive Utilities quick drive test failed install install “ WD Discovery tried to install... Best Partition utility for free, can check disk errors easily regardless of the here.